Frequently Asked Questions
Everything you need to know about your musical journey with Symphonia Music.
How do you ensure instruments are not damaged during shipping?
We use specialized, climate-controlled packaging and professional-grade shock-absorption materials to ensure your instrument arrives in perfect tuning and condition.
What is your return policy for high-end instruments?
We offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
Do your instruments come with a manufacturer warranty?
Yes, all new instruments sold at Symphonia Music include a minimum one-year manufacturer warranty covering defects in materials and workmanship.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery in real-time.
Do you offer financing options for expensive gear?
Yes, we partner with several financing providers to offer flexible monthly payment plans, allowing you to play now and pay over time.
Are instruments set up before they are shipped?
Every guitar, violin, and orchestral instrument undergoes a professional multi-point inspection and setup by our in-house luthiers before being packaged.